4 October 2026
Fixed: "Failed to load profile" error
Signing in and checkout are working normally again.

Between 28 September and 4 October, some users saw a "Failed to load profile" error when signing in or checking out. We're happy to say this has been fixed.

Everything is back to normal: you can upload your model to the Print App to get an instant quote, browse the marketplace, and check out as usual.
If anything still looks wrong, please let us know through the feedback form.