4 October 2026

Fixed: "Failed to load profile" error

Signing in and checkout are working normally again.

Between 28 September and 4 October, some users saw a "Failed to load profile" error when signing in or checking out. We're happy to say this has been fixed. Thank you to everyone in our community who reported it. Your messages helped us track it down quickly.

Everything is back to normal: you can upload your model to the Print App to get an instant quote, browse the marketplace, and check out as usual.

If anything still looks wrong, please let us know through the feedback form.